Packages that ship from the Modern Outfitters warehouse in Houston TX, are shipped via UPS Ground or USPS Priority service. Packages that are shipped from third party fulfillment centers or directly from the manufacturer might ship UPS or FedEx, or through freight carriers for oversized items such as furniture.
Orders ship within 2-3 business days when in stock, except bedding and furniture items that have usually longer lead times. Standard delivery takes around 3-5 business days. For in stock items, you may choose 2nd or 3rd day delivery service.
The lead times for bedding vary from one week to ten weeks. The estimated lead times are always indicated on the product page for each item.
The lead times for furniture may vary from 4 to 14 weeks. Please check the lead time information for each item on the product page.
Currently, we offer FREE SHIPPING to all orders over $150 for all items, except the furniture category. The free shipping is applied automatically in the cart, no need to use any coupons or discount codes.
International orders can not be placed through the website store due to variable shipping costs. To place an order from outside the USA, please send completed International Order Form (PDF / Word) to sales@modernoutfitters.com, fax it to 1.866.925.1157, or call us at 1.800.535.0581 for further assistance.
International orders including items up to 4lbs ship with US Postal Office First Class Mail International Parcel service (cost around $10-15 depending on the destination country). No tracking service available.
Packages over 4lbs ship via USPS International Priority Mail service. Tracking service is not available for these shipments. For items over 4lbs (including Canadian orders), the real shipping cost will be provided to the customer prior to shipment and before we charge the credit card.
The customers are responsible for all duties and taxes in the destination country.
There is $10 handling fee for all international orders.
International orders under $200 are final sale (no returns), unless the customer is willing to cover all shipping costs for the return.
The stated furniture shipping cost is for common freight carrier shipping. Common freight carrier delivery may require multiple carriers depending on your location and the remoteness of your delivery destination.
Upgrades and expedited furniture orders (blanket wrap, non stop, carried into the home/office) shipping may generate additional costs. Please contact our Customer Service at 1.800.535.0581 if you require an upgrade to your shipping of furniture.
Due to the large size and weight of furniture shipments, most furniture pieces are shipped by a freight company. You will be notified by e-mail before delivery, and the carrier will contact you by phone to set up a window for your delivery appointment.
Our offices are open Monday through Friday from 10.00AM to 5.00PM CST. Orders are processed every day, except the weekends.
Our toll-free Customer Service phone line is available 24/7 at 1.800.535.0581.
Our mailing address:
Outfitter Stores
12821 Duncan Rd Bldg. 3 Ste. C
Houston, TX 77066
We try to gift wrap all orders that include a gift message. The gift message should be entered in the field ITEM NOTES below each item in the cart. You can enter the message once the item has been placed in the cart.
Occassionaly, we might not be able to gift wrap an item (for example because an order is shipped directly by the manufacturer or third party fulfilment center). In such cases, we will let you know right after we receive your order. We do apologize in advance for this inconvenience.
Should the product purchased from Modern Outfitters not meet your expectations, you are welcome to return or exchange this product within 30 days of the shipment date. We take every effort to make the return process easy, quick and hastle free.
There is no refund of shipping charges, unless the product is defective or damaged.
To return an item, please call our Customer Service at 1.800.535.0581 or email sales@modernoutfitters.com to receive your RMA number. Please mark this number on the outside of the box. Products returned without this number might take longer to be refunded.
On the original Packing Slip or Email Confirmation, please indicate the items you are returning and the reson for return.
Please send the package securely wrapped, prepaid and insured, if the product value is higher than $100. All items must be returned not used and in the original packaging.
There are no restocking fees for returned items, except furniture (20% restocking fee). Shipping and insurance costs are covered by the customer and are non-refundable.
Customized items, items on Special Order, food, soaps, sheets/bed linens that have been opened, all cut fabric, are non returnable.
We cannot accept returns of merchandise that is used, laundered, or soiled.
Special offers and discount coupons are valid only during the promotional time advertised. To take advantage of these offers, the coupon code must be used, otherwise the discount will not apply. Customers cannot use more than one coupon code per order.
Merchandise marked On Sale, On Clearance or under other Promotions may not be returned for a cash refund. Sale or discounted merchandise may be returned for Exchange or In Store Credit only (please make the return claim within 30 days from receiving the product).
We make every attempt to process returns and exchanges as quickly as possible. It usually takes us around 5-7 business days to process your return. There is no refund of shipping charges, unless the product is defective or damaged.
Orders cancelled within 24 hours from placing your order will be fully refunded. After 24 hours your order might have already been processed. If already shipped, your cancellation request will be considered a return. Please request a RMA# before returning the product.
For products with lead time over 2 weeks, a 10% fee will be charged for cancellations after 7 days from placing the order, if the item hasn't been received yet. The purpose of this fee is to recover bank charges already incurred, related to the transaction.
Orders ship within 2-3 business days when in stock, except bedding and furniture items that have usually longer lead times. Standard delivery takes around 3-5 business days. For in stock items, you may choose 2nd or 3rd day delivery service.
The lead times for bedding vary from one week to ten weeks. The estimated lead times are always indicated on the product page for each item.
The lead times for furniture may vary from 4 to 14 weeks. Please check the lead time information for each item on the product page.
Currently, we offer FREE SHIPPING to all orders over $150 for all items, except the furniture category. The free shipping is applied automatically in the cart, no need to use any coupons or discount codes.
International orders can not be placed through the website store due to variable shipping costs. To place an order from outside the USA, please send completed International Order Form (PDF / Word) to sales@modernoutfitters.com, fax it to 1.866.925.1157, or call us at 1.800.535.0581 for further assistance.
International orders including items up to 4lbs ship with US Postal Office First Class Mail International Parcel service (cost around $10-15 depending on the destination country). No tracking service available.
Packages over 4lbs ship via USPS International Priority Mail service. Tracking service is not available for these shipments. For items over 4lbs (including Canadian orders), the real shipping cost will be provided to the customer prior to shipment and before we charge the credit card.
The customers are responsible for all duties and taxes in the destination country.
There is $10 handling fee for all international orders.
International orders under $200 are final sale (no returns), unless the customer is willing to cover all shipping costs for the return.
The stated furniture shipping cost is for common freight carrier shipping. Common freight carrier delivery may require multiple carriers depending on your location and the remoteness of your delivery destination.
Upgrades and expedited furniture orders (blanket wrap, non stop, carried into the home/office) shipping may generate additional costs. Please contact our Customer Service at 1.800.535.0581 if you require an upgrade to your shipping of furniture.
Due to the large size and weight of furniture shipments, most furniture pieces are shipped by a freight company. You will be notified by e-mail before delivery, and the carrier will contact you by phone to set up a window for your delivery appointment.
Our offices are open Monday through Friday from 10.00AM to 5.00PM CST. Orders are processed every day, except the weekends.
Our toll-free Customer Service phone line is available 24/7 at 1.800.535.0581.
Our mailing address:
Outfitter Stores
12821 Duncan Rd Bldg. 3 Ste. C
Houston, TX 77066
We try to gift wrap all orders that include a gift message. The gift message should be entered in the field ITEM NOTES below each item in the cart. You can enter the message once the item has been placed in the cart.
Occassionaly, we might not be able to gift wrap an item (for example because an order is shipped directly by the manufacturer or third party fulfilment center). In such cases, we will let you know right after we receive your order. We do apologize in advance for this inconvenience.
Should the product purchased from Modern Outfitters not meet your expectations, you are welcome to return or exchange this product within 30 days of the shipment date. We take every effort to make the return process easy, quick and hastle free.
There is no refund of shipping charges, unless the product is defective or damaged.
To return an item, please call our Customer Service at 1.800.535.0581 or email sales@modernoutfitters.com to receive your RMA number. Please mark this number on the outside of the box. Products returned without this number might take longer to be refunded.
On the original Packing Slip or Email Confirmation, please indicate the items you are returning and the reson for return.
Please send the package securely wrapped, prepaid and insured, if the product value is higher than $100. All items must be returned not used and in the original packaging.
There are no restocking fees for returned items, except furniture (20% restocking fee). Shipping and insurance costs are covered by the customer and are non-refundable.
Customized items, items on Special Order, food, soaps, sheets/bed linens that have been opened, all cut fabric, are non returnable.
We cannot accept returns of merchandise that is used, laundered, or soiled.
We make every attempt to process returns and exchanges as quickly as possible. It usually takes us around 5-7 business days to process your return. There is no refund of shipping charges, unless the product is defective or damaged.
For products with lead time over 2 weeks, a 10% fee will be charged for cancellations after 7 days from placing the order, if the item hasn't been received yet. The purpose of this fee is to recover bank charges already incurred, related to the transaction.
